Poshmark is the largest community marketplace for fashion where anyone can buy, sell and share their personal style. With millions of shoppers and seller stylists, Poshmark brings together a vibrant community every day to express themselves and share their love of fashion.

As a Community Associate, Disputes you are responsible for providing front-line customer support to our growing Community. You will triage and respond to high volumes of time-sensitive customer inquiries--related to orders, their account, and provide detailed product education. Our goal is to maintain a high level of customer satisfaction while assisting with a seamless user experience. Your ability to investigate, resolve issues, and communicate effectively will be critical in maintaining Poshmark’s high standards of customer satisfaction.

The ideal Community Associate...
• understands empathy is the key to helping others
• exercises strong problem-solving skills
• showcases endless patience and contagious positive energy
• has excellent written and verbal English communication skills




• Is self motivated and thrives working independently.

Responsibilities:
• Engage with Poshmark users regarding dispute cases via email support
• Investigate all aspects of an order and find resolutions for dispute cases filed by buyers
• Respond to users in a timely, friendly, and qualified manner
• Execute decisions to fairly resolve disputes following Poshmark’s return policies
• Communicate with Poshmark users in a friendly, helpful, and patient manner via email
• Gather feedback and suggestions from the Community
• Strive to exceed Volume, First Response Time, Resolution Rate and CES (Customer Effort Score) goals
• Flexibility to work on holidays and occasional overtime, as required.

Requirements:
• Should be based in Chennai or within Tamil Nadu State, India.
• This role will be fully Remote, with 5 working days/week, 9 hrs/day.
• Overnight shift: 7:30pm/9:30pm/11:30pm Sun-Thurs/Tues-Sat/Fri-Tues
• AUS

📌 Junior Email Support (Chennai)
🏢 Poshmark
📍 Chennai