Job Role :
• The incumbent will be responsible for driving the overall success and excellent operations of a Center. This senior role requires a strategic and results-oriented individual with extensive experience in managing complex operations of a large site, from hospitality, coworking or similar industry . To lead the operations team of a large centre, ensuring exceptional customer service and a seamless member experience across all touchpoints.
• Able to cultivate a dynamic environment at centre with the team for knowledge-sharing and is able to develop training programs for high-performing staff and empower them to deliver exceptional service.
• Foster relationships in the space with clients and other key stakeholders.
• Oversee all aspects of the centre's operations, including, excellent manpower management, budgeting, expenses monitoring, consumables forecast and ordering and vendor management.
• Oversee the adherence and improvement of company SOP’s in collaboration with Cluster manager,
centre Manager and team.
• Lead the development and implementation of a comprehensive facilities management plan to ensure the centre operates efficiently and provides a comfortable, skilled work environment for a high volume of members.
• Oversee a team responsible for maintaining the centre's infrastructure, including common areas, team rooms, meeting rooms, and amenities.
• Maintain strict Health, Safety, Security, Cleanliness, Hygiene protocols with 0% deviations.
• Manage maintenance requests, repairs, and space renovations to optimise space utilisation and functionality.
• Ensuring member complaints/feedback are responded within defined TAT by team by providing exceptional customer service.
• Undertaking other administrative tasks.
• Deliver exceptional customer satisfaction, encourage feedback, suggest solutions and execute improvements.