Role - Providing application support for Sycamore SaaS products from product and/or technical support perspective. (IMMEDIATE JOINER)

Designation - Senior Engineer - Product Support

Experience (in years) - Minimum 3-8 years experience in application support

Education - Masters/Bachelor’s degree, preferably in Computer Science, Information science, Physics, Math or any other related discipline.

Essential Skills
Strong command of Unix/Linux, Windows workplace, scripting skills, database management skills, ITIL framework understanding. Excellent verbal and written communication skills. Time Management: Handling multiple tasks and prioritizing effectively; Quick learning ability; Good documentation skills Exceptional analytical and diagnostic skills with a methodical approach to root cause analysis and complex problem-solving. Ability to translate technical findings into clear, concise, and actionable recommendations.

Desired Skills




Knowledge of the clinical research process with emphasis on data collection and preparation for submission; Ruby on Rails programming skills; CloudOps skills, R/Python programming skills; Problem management skills.

Certifications,
if any Preferred certifications - ITIL certifications/GxP certifications/AWS certifications/DB certifications

Summary
This role requires excellent communication skills and a good understanding of clinical trials. It also requires troubleshooting and resolving client-specific technical cases, escalating cases as required; assisting with projects moving from project to production environment, and training clients and
staff. This fast-paced role requires flexibility working with several stakeholders while being exposed to various technologies and environments. Expertise in Ruby on Rails programming would be a plus. Understanding of clinical trial standards and GxP practices is desirable.

Roles & Responsibilities
● Serve as product related subject matter expert for diagnosing and resolving complex application

📌 Senior Engineer (India)
🏢 Sycamore Informatics
📍 India