Job Title - Manager, Service Delivery , India
Report to - Director, Service Delivery, India
Location - Bangalore, India
Purpose of the Position:
In this pivotal role, Critical leadership will be expected during this exciting and transformative time for the company - a unique chance for the right candidate.
Leading the Service Delivery team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Honing and leading the improvement team for delivery infrastructure. Managing finances and budget.
In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed.
In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce; oversee the daily operations to ensure client satisfaction, work quality and efficiency,
current and future business needs are met; identify and lead the department, division or company level projects to realize corporate goals and strategies.
Eligibility Criteria (Apply only if you meet the following):
Graduation Mandatory
Total work experience - Minimum 12 Years
Current/Previous designation should be Manager/Operations Manager/ Service Delivery Manager
More than one year as a Manager on paper (Assistant Manager experience not considered)
Should have handled 60+ resources including Assistant Managers
Domain - BFSI, Healthcare, Mortgage etc (international experience)
Shift Timings: Day/Night
Contact :
[email protected]
Responsibilities:
Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.)
1) Talent Inventory
Manage and coach direct reports to be effective in both client management and people
management. Identify, develop and retain high-potential employees by providing effective
leadership, coaching
📌 Manager, Service Delivery (Bengaluru)
🏢 ReSource Pro
📍 Bengaluru