Job Title: Manager – Client Relations
Location: Bangalore (Bengaluru), Karnataka, India
Work Model: Hybrid (3 days in-office / 2 days remote)
Employment Type: Full-time
About the Role
We are looking for an experienced and proactive Manager – Client Relations to join our Bangalore office. In this role, you will be responsible for building and sustaining strong, long-term relationships with key enterprise clients, driving customer retention, and unlocking expansion opportunities. Operating out of our Bangalore hub, you will collaborate closely with cross-functional teams across product, sales, and delivery to ensure seamless service delivery and high levels of client satisfaction.
Key Responsibilities
• Client Relationship & Account Management
o Serve as the primary point of contact for key client accounts, fostering trust and executive-level alignment.
o Conduct regular business reviews, gather client feedback, and translate needs into actionable solutions.
o Proactively address client issues, serving as an escalation point to resolve challenges quickly and effectively.
• Retention & Account Growth
o Track and improve key performance indicators including client net retention, CSAT, and NPS scores.
o Identify upsell and cross-sell opportunities in collaboration with the account and sales teams to drive recurring revenue.
o Manage account renewals and negotiate contract terms in partnership with legal and commercial teams.
• Cross-Functional Collaboration
o Partner with internal delivery, product, and operations teams to align client requirements with roadmap execution.o Onboard new accounts smoothly, establishing explicit success metrics and milestones from day one.
• Reporting & Operations
o Maintain precise records of client interactions, pipeline, and account health
o Provide weekly/monthly account performance reports to senior management.
Qualifications & Skills
• Experience: 6-7 years of overall experience including Client Relations,
Account Management, or Customer