Job Title: Service Coordinator

About Ozone
Evolving from a vision to create high-value customer-centric products that supply to Indian and global markets, Ozone Group has become an integral part of the architectural hardware and security segment today.

The organization's commitment to excellence and developing creative solutions has helped cater to architects, builders, planners, and homeowners.

Over the last two decades, the group has successfully created a footprint that spans across USA, Germany, Turkey, Italy, UAE, and other countries, besides its home base in India.
The current portfolio has over 6000+ products classified under the following categories:
• Glass Fittings
• Shower Enclosures
• Glass Partitioning Systems
• Glass Railing Fittings
• Automatic Doors
• Door Hardware
• Kitchen & Furniture Fittings
• Security Solutions
• Doors & Windows

Contributing to the Make in India movement with its homegrown solutions, the Ozone Group has brought consistency in development to major cities across the nation. As part of the next phase,



the organization is now focusing on expanding its base to tier 2 and 3 cities by providing end-to-end residential and commercial solutions that strengthen India’s national stance in the global market.
For more information, visit www.ozone.in

Brief about the role
The Service Coordinator will manage end-to-end after-sales service and installation operations, ensuring timely resolution of customer complaints, SLA compliance, and customer satisfaction. The role involves managing the Authorized Service Provider (ASP) network, monitoring service performance, ensuring spare parts availability, driving AMC sales and renewals, and coordinating with cross-functional teams to improve service efficiency and control costs.

Roles & Responsibilities:
• Manage installation, breakdown, warranty, and preventive maintenance services.
• Manage and develop the ASP and service-centre network to ensure effective service coverage.
• Monitor SLA compl

📌 Service Coordinator (Mumbai)
🏢 Ozone Group
📍 Mumbai