Job Title:
City Ops Manager - NCR
Job Category:
Business Operations
Location:
Gurgaon
Workplace Type:
On-site
Experience:
4+ Years
Position Type:
Full time

About the role:
The City Operations Manager will oversee the daily operations and sales activities of multiple gym locations within the city. This role requires a blend of operational expertise and sales acumen to drive performance, enhance customer satisfaction, and achieve financial targets. The ideal candidate will possess solid leadership skills, a strategic mindset, and a passion for fitness and wellness.

Roles & Responsibilities:
1. Operational Management:
○ Oversee the day-to-day operations of multiple gym locations, ensuring they operate efficiently and effectively.
○ Implement and enforce operational policies and procedures to ensure consistency across all sites.
○ Manage facility maintenance and ensure compliance with health and safety regulations. ○ Monitor and report on key performance indicators (KPIs) related to operations and customer satisfaction.
2. Sales and Revenue Growth:




○ Develop and execute sales strategies to achieve and exceed revenue targets for each location. ○ Collaborate with the BTL team to create and implement promotional campaigns and initiatives. ○ Analyze sales data to identify trends, opportunities, and areas for improvement.
○ Train and mentor sales teams to enhance their performance and customer engagement skills.
3. Team Leadership:
○ Recruit, train, and manage staff, including operations and sales personnel, ensuring high levels of performance and motivation.
○ Conduct regular performance reviews and provide feedback to staff to support their professional growth.
○ Foster a positive and collaborative work environment that aligns with the company’s values and culture.
4. Customer Experience:
○ Ensure a high standard of customer service across all gym locations, addressing any issues or concerns promptly.
○ Implement customer feedback mechanisms to continuously improve the

📌 City Operations Head (India)
🏢 CureFit
📍 India