About AiSensy
AiSensy is a WhatsApp-based Marketing & Engagement platform empowering 250,000+ businesses, including leading brands like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, PhysicsWallah, and Cosco, to grow their revenues via WhatsApp.
• 800+ Crore WhatsApp messages exchanged yearly between businesses and users via AiSensy
• Trusted by leading brands across industries
• Businesses drive 25–80% of revenues using AiSensy
• Backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors

The Opportunity
We are looking for a Technical Customer Support Executive who can combine robust customer communication skills with technical problem-solving.
You will work directly with customers to troubleshoot product, integration, API, WhatsApp Business Platform, and configuration-related issues. You will collaborate closely with Product and Engineering teams to resolve complex technical problems and ensure a smooth customer experience.




This is a hands-on role for someone who enjoys understanding how products work, debugging issues, and helping customers solve technical problems.

Key Responsibilities
Technical Customer Support
• Handle customer queries through chat, email, phone, and other support channels.
• Troubleshoot product, configuration, integration, and account-related issues.
• Understand customer problems, identify root causes, and provide accurate resolutions.
• Guide customers step-by-step through technical solutions and product configurations.
• Escalate complex or unresolved issues to Product/Engineering with complete technical context.

WhatsApp & Platform Support
• Develop strong knowledge of WhatsApp Business Platform, WhatsApp APIs, templates, campaigns, automation, and messaging workflows.
• Assist customers with WhatsApp Business setup, configuration, onboarding, and troubleshooting.
• Troubleshoot issues related to message delivery, templates, campaigns, contacts, automa

📌 Customer Support Specialist (Gurugram)
🏢 AiSensy
📍 Gurugram