• Ensuring hygiene in provider onboarding process and maintaining quality of network
• Drive various projects to ensure optimum network presence with optimum fleet mix
• Drive key SLAs and deliverables with focus on customer experience
• Effective team management
• Drive with network team to ensure the cost of service is within acceptable limits
Additional Responsibilities
• Ensuring proper reconciliation of payments with providers and sharing related data for clarity
• Coordinate with multiple functions to resolve network-related queries
• Ensure proper SOPs are in place for all network-related aspects
• Responsible for administration and management of all depots
• Accountable for all compliance-related requirements within the area of responsibility
Profile Key Requirements
Qualifications & Experience
• Minimum Graduate or Technical Diploma
• 15+ years of experience (preferably in automotive industry or large field service operations)
• Mandatory experience in field operations
• Technical background with exposure to automobile repair industry preferred
• Experience in managing large teams
• Strong multitasking ability and data-driven approach
System Skills
• Proficiency in MS Office
• Solid analytical and presentation skills
• Experience in project handling or Six Sigma is an added advantage
AI Readiness
• Leverage AI-powered insights and data analytics to optimize network planning, provider onboarding, and operational efficiency
• Utilize AI tools and digital solutions to identify trends, improve decision-making, and enhance customer experience
• Drive adoption of AI-enabled processes and automation initiatives within field and network operations
• Ensure data quality, governance, and readiness to support AI-driven business initiatives
• Collaborate with cross-functional teams to identify opportunities for AI-based innovation and continuous improvement
• Demonstrate openness to learning and applying emerg