Customer Support Executive
Company: Fery Rides
Location: Sector 32, Gurugram
Salary: ₹16,000 – ₹25,000 per month (based on experience and interview performance)
About Fery Rides
Fery Rides is a women-focused ride service in Delhi-NCR. We provide protected and reliable travel through electric scooties and cabs driven by women.
About the Role
We are looking for a friendly and responsible Customer Support Executive who can help customers with their queries, bookings, complaints, and other ride-related issues.
Key Responsibilities
· Handle customer queries through phone calls and WhatsApp.
· Help customers with ride bookings, cancellations, and refund requests.
· Resolve customer complaints and ride-related issues.
· Coordinate with Sister Partners and the operations team.
· Follow up on pending issues until they are resolved.




· Maintain records of customer queries and complaints.
· Ensure customers receive timely and helpful support.
Skills Required
· Good communication skills in Hindi and basic English.
· Basic computer knowledge.
· A polite, patient, and helpful attitude.
· Good problem-solving and coordination skills.
· Ability to handle multiple queries responsibly.
Eligibility
· Minimum 1 year of experience in customer support, telecalling, or a similar role.
· Experience in transportation, travel, or ride-hailing services is an advantage.
· Freshers are not eligible for this position.

Join Fery Rides and help us make every ride a better experience

📌 Customer Support Executive (Gurugram)
🏢 Fery Rides
📍 Gurugram