About the Property

Set amidst the tranquil Kumaon Hills near Mukteshwar, this boutique hospitality property offers a distinctive blend of colonial-era charm, contemporary comforts and scenic Himalayan surroundings. Nestled among lush greenery, oak forests and an apple orchard, the property provides an intimate setting for guests seeking a peaceful mountain retreat. The experience combines personalised hospitality, thoughtfully designed accommodation, curated dining and nature-led experiences, making it an setting where operational excellence, attentive guest service and a strong understanding of boutique hospitality are central to the guest experience.

Reporting
To: Sr. General Manager

Key Responsibilities

- Monitor daily hotel revenue and sales performance against
budget and actual targets, identify variances, and implement corrective
measures.

- Coordinate closely with the Sales & Marketing team to
maximize business opportunities and revenue.

- Monitor competitor activities, market trends, and pricing
strategies to identify opportunities for business growth.

- Develop and implement innovative ideas and initiatives to
maximize revenue and enhance guest experience.

- Ensure effective delegation of responsibilities and
optimum utilization of manpower.

- Maintain regular interaction with guests, obtain
feedback, and ensure prompt resolution of concerns.

- Lead, motivate, and guide the team to achieve operational
and business objectives.

- Conduct regular training and development sessions,
particularly during lean periods, to enhance employee skills and service
standards.





- Conduct daily HOD meetings to review operations, address
challenges, and ensure smooth coordination among departments.

- Communicate and facilitate the implementation of new
operational initiatives and management directives.

- Ensure strict compliance with company policies, SOPs, and
guidelines issued by the Head Office.

- Take overall responsibility for the administration and
day-to-day operations of the hotel.

- Ensure effective coordination and communication among all
hotel departments.

- Manage vendors, service providers, and local business
partners effectively.

- Handle local liaison and coordination with government and
administrative authorities as required.

- Undertake any other responsibilities or assignments
entrusted by the Management/Managing Director.

Requirements

Desired Skills

- Excellent verbal and written communication skills.

- Strong leadership, interpersonal, networking,
negotiation, and presentation skills.

- Excellent organizational and problem-solving abilities, ability
to lead and motivate teams.

- Thorough knowledge of hotel operations, guest service
standards, and departmental coordination.

- Ability to work independently and take ownership of
overall hotel operations.

Education

- Degree/Diploma in Hotel Management (3-year program)
preferred.

- MBA in Hospitality/Business Management will be an added
advantage.

Experience

7–10 years of relevant experience in the
hospitality industry,
preferably with experience in hotel/resort operations and team management.

📌 Operations Manager (Mukteshwar)
🏢 Important Company of the Sector
📍 Mukteshwar