Company: Deconstruct
Location: Bangalore – HSR Layout
Role Type: Full-time
Work Schedule: 6 days working | Rotational week off
Working Hours: 10:00 AM – 7:00 PM
(Freshers who are enthusiastic about building a career in customer support are welcome to apply).

About Deconstruct:
Deconstruct is a science-backed skincare brand built around one simple idea — skincare should be protected, sensible and honest.
We create effective, transparent products backed by science, while keeping the consumer at the center of everything we do. As we continue to grow, we’re looking for people who enjoy solving problems, talking to consumers and making every customer interaction count.

About the Role
We’re looking for a Customer Support Executive to be the voice of Deconstruct and create a great experience for every consumer.
This isn’t just about closing tickets, it’s about understanding customers, solving their problems and turning conversations into consumer insights.

Key Responsibilities
• Handle customer queries through chat, email, and voice and provide timely and accurate resolutions.




• Assist customers with order-related queries, product information, returns, refunds, and other support requirements.
• Communicate with customers professionally and empathetically across all channels.
• Maintain accurate records of customer interactions and escalate issues when required.
• Coordinate with internal teams to ensure timely resolution of customer issues.
• Maintain service quality standards and achieve key metrics such as TAT, CSAT, and resolution rate.
• Identify recurring customer issues and share insights with the relevant teams to improve the overall customer experience.

Language Requirements
• Mandatory: Fluent in English and Hindi.
• Additionally (Ad: Fluency in at least one regional language such as Kannada, Telugu, Tamil, Bengali, Marathi, Gujarati, Malayalam, etc.

What We're Looking For
• 1–2 years of experience in customer support/customer service, preferably across chat, emai

📌 Customer Support Executive (Bengaluru)
🏢 Deconstruct
📍 Bengaluru