Based out from Gurugram, India this role is for a Bespoke Customer. This role is central to delivering reliable and high-performing data network services that manages and support critical Banking operations. You’ll work closely with customers, service desks, and wider technical teams to resolve incidents and maintain service across LAN and WAN environments. With ownership of complex issues and opportunities to act as an escalation point and to keep the vital services running smoothly.
This role is not generic and require deep technical expertise aligned to customer-specific environments and expectations.
This is a 24x7, operations-critical roles, and any misalignment or dilution in skill expectations could:
Impact service quality and delivery standards.
Introduce operational risk and instability.
Negatively affect customer experience and satisfaction.
What You’ll Be Doing
Strong expertise in Fortinet SD-WAN, Routing & Switching, F5, Cisco Wireless, Cisco ACI, Infoblox, and Cisco ISE.
24×7 operational role requiring flexibility across shifts and extended hours when needed.
Configure and manage routing, switching, and SD-WAN environments using contemporary technologies.
Own end-to-end lifecycle of data incidents, problems, and changes within the operational environment.
Maintain accurate documentation of configurations, procedures, client records, and changes.
Handle additional tasks including change requests, problem management, and ad-hoc assignments from leadership.
Ensure platform compliance and drive remediation activities for audit and operational gaps.
Provide timely customer updates (KCI) via phone, email, or SMS based on ticket priorit
📌 Senior Service Reliability Engineer (India)
🏢 BT Group
📍 India
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