Job Description: Digital Marketing & Customer Relations Executive

Company: Pet India Industries
Location: Ayapakkam, Chennai, Tamil Nadu
Experience: 1–5 Years
Employment Type: Full time
Joining: Immediate joiners preferred

About the Role

Pet India Industries is looking for a proactive and customer-oriented professional to manage customer enquiries, build strong business relationships, support lead generation and coordinate digital marketing activities. The ideal candidate should be confident in communicating with customers, managing follow-ups and contributing to business growth.

Key Responsibilities

* Handle customer enquiries through calls, WhatsApp, email and other communication channels.
* Follow up with prospective and existing customers to develop business opportunities.
* Build and maintain strong customer relationships.
* Understand customer requirements and coordinate with internal teams for quotations, orders and other requirements.
* Generate and manage leads through online platforms and other marketing channels.
* Support digital marketing activities,



including social media management, content coordination and online promotions.
* Maintain accurate records of enquiries, customer interactions and follow-ups.
* Coordinate with internal teams to ensure timely responses and smooth customer communication.
* Assist with day-to-day coordination and administrative tasks related to customer requirements, marketing and business activities.

Requirements

* 1–5 years of relevant experience in customer relations, business development, sales coordination or digital marketing.
* Strong verbal and written communication skills in English and Tamil.
* Good interpersonal skills and the ability to communicate confidently with customers.
* Strong follow-up, coordination and relationship-building skills.
* A proactive attitude, willingness to learn and ability to take ownership of responsibilities.
* Basic knowledge of digital marketing and social media platforms.
* MBA

📌 Marketing Specialist (Chennai)
🏢 Pet India Industries
📍 Chennai