Job Description: Center Manager - Rancho Labs(Gurugram Center)

Position Overview:
The Center Head will be responsible for ensuring smooth day-to-day operations at the center while maintaining solid relationships with parents, students, and internal teams. This role requires a proactive and empathetic leader who can handle both administrative and customer-facing responsibilities - ensuring excellent on-ground execution, high parent satisfaction, and consistent student retention and conversions.

Key Roles & Responsibilities
1. Cross-Team Collaboration
• Coordinate effectively with multiple departments including Sales, Operations, Procurement, and Academics to ensure seamless execution of all center activities.
• Facilitate timely communication between teams to resolve issues and support smooth functioning.

2. Parent Communication & Relationship Management
• Build and maintain positive relationships with parents through regular and transparent communication. Share class updates, schedules, and important announcements in the respective parent WhatsApp groups.




• Act as the primary point of contact for parents, addressing their queries and feedback in a professional and empathetic manner.

3. Center Operations Management
• Conduct regular checks to ensure that the center is well-maintained and fully equipped for all classes and activities.
• Ensure all essential materials, kits, and components required for project work are available and in good condition.
• Coordinate with the procurement team for timely replenishment or replacement of components and kits.

4. Lead Handling, Walk-ins & Conversions
• Attend to every lead visiting the center for trial classes or walk-ins with warmth and professionalism. -Clearly explain the course structure, modules, learning outcomes, and fee details to parents and students. Guide them through the registration process and ensure timely follow-up for conversions.
• Collaborate with the sales team to track and update the lead status and

📌 Center Manager (Gurugram)
🏢 Rancho Labs
📍 Gurugram