About the role
The Director – Inside Sales will build and run Delhivery's Goa outbound engine, turning a 60-associate team into a predictable source of new revenue from mid-market shippers.
You will own the full outbound funnel for companies with ₹5–100 Cr in annual revenue, from prospecting to closure and handover. You will lead 4 managers, set the operating rhythm, and make sure every associate can sell Delhivery's full portfolio: B2C parcel, PTL, FTL and Cross Border.
This is a hands-on leadership role. You will shape the playbook, the metrics and the culture of a large, young team, and partner closely with field sales, solutions, onboarding and marketing.

Key responsibilities
Revenue and pipeline ownership
• Own the Inside Sales team's new-business revenue, pipeline and conversion targets across B2C, PTL, FTL and Cross Border.
• Build monthly and quarterly forecasts by product line and manager, and hold the team to them.
• Define the ideal customer profile and segment the ₹5–100 Cr market by industry, shipment profile and geography.




• Drive cross-sell so prospects buying one service are pitched the right adjacent services.

Outbound process and playbook
• Design and continuously improve the outbound cadence: call, email, LinkedIn and WhatsApp sequences.
• Build product-specific pitch scripts, objection handling and qualification frameworks (for example, BANT or MEDDIC).
• Set clear handover rules between inside sales, field sales and solutions teams for larger or complex deals.
• Work with marketing and data teams on lead sources, list quality and campaign targeting.

Team leadership and people development
• Lead, coach and hold accountable 4 managers, each running a pod of about 15 associates.
• Own hiring, onboarding and ramp plans so recent associates reach productivity quickly.
• Run call reviews, deal reviews and structured coaching every week.
• Build a performance culture with clear incentives, recognition and fair performance management.
• Plan attrition,

📌 Director- Inside Sales (India)
🏢 Delhivery
📍 India