Company Description e-profitbooster is a UK-based company providing IT support, IT consultancy, and software development services to a wide range of professional businesses in Yorkshire and across the UK. The organization works with clients from diverse sectors, offering tailored technology solutions that align with specific business needs. A team of dedicated analysts combines technical expertise with industry insight to design customized and scalable services. e-profitbooster focuses on building long-term partnerships by delivering reliable, high-quality IT solutions that help clients improve efficiency and achieve their strategic goals.

Overview:
We are seeking a dedicated and detail-oriented Order Processing & Customer Service Coordinator to
manage and oversee the processing of rug and vinyl orders across various online platforms. The ideal
candidate will handle multiple sales portals, manage on-hold and pending orders, and ensure effective
communication with customers and suppliers to facilitate timely fulfillment and support.

Key Responsibilities:

Order Processing:




 Process rug and vinyl orders from multiple sales portals including RS (RugShop), Amazon, eBay,
Onbuy, and B&Q.;
 Manage and monitor pending and on-hold orders, updating customers on order status.
 Coordinate with suppliers to confirm stock availability and ensure accurate order fulfillment.
Customer Communication:
 Keep customers informed of order updates, including on-hold and pending orders.
 Address vinyl-related queries whenever time permits from the order processing tasks.
 Communicate with customers regarding closed rug orders and updating them if the product is
back in stock.
Supplier Coordination:
 Chase suppliers via phone and email to ensure timely fulfillment of orders.
 Contact rug suppliers as needed to confirm exact stock availability in case of any uncertainties.
Problem Solving:
 Address any issues or discrepancies in the ordering process by liaising with suppliers and

📌 Operations Executive (Lucknow)
🏢 e-ProfitBooster UK
📍 Lucknow