How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

The Digital & Technology Vendor Management Office (VMO) is responsible for maximizing value, performance, and accountability across Delta's largest technology supplier relationships.

As a Senior Vendor Management Analyst supporting the Managed Services value stream, you will help govern a portfolio of strategic infrastructure and managed service providers responsible for critical technology platforms supporting airline operations, infrastructure services, cloud platforms, networking, workplace technology, cybersecurity operations, enterprise platforms, and large-scale legacy computing environments.

These suppliers represent hundreds of millions of dollars in annual spend and support many of Delta's most critical operational and customer-facing technology services.

You will help Delta independently measure performance, validate contractual commitments, govern transformation initiatives, track automation outcomes, monitor service quality,



and ensure the company receives measurable value from its managed services investments.

Role Overview

The Senior Vendor Management Analyst serves as a critical member of Delta's Vendor Management Office supporting infrastructure and managed services governance.

This role combines vendor management, service management, technology operations, analytics, governance, financial oversight, and transformation management.

You will partner with infrastructure leaders, supplier delivery teams, finance, architecture, operations, procurement organizations, and technology stakeholders to measure supplier performance, validate operational and commercial outcomes, and drive improvements across Delta's managed services portfolio.

This position is ideal for someone who enjoys solving complex operational problems, working with infrastructure technologies, analyzing performance data, and influencing outcomes across large technology organizations.

Key Responsibilities

Managed

📌 Lead Vendor Management Analyst – MSP (Bengaluru)
🏢 Delta Technology Hub
📍 Bengaluru