• Receive and own dealer parts cases involving identification, specification, applicability, fitment, cross-reference and supersession.
• Use electronic parts catalogs, machine serial numbers, model/configuration data, BOMs and technical documentation to identify the correct part.
• Validate part applicability and supersession logic to minimize incorrect orders, returns and repeat contacts.
• Provide accurate case responses and document the search logic, evidence and final recommendation in the approved case platform.
• Coordinate with Services Technical Support when a parts query is linked to a service fault or diagnostic issue.
• Escalate catalog errors,



ambiguous configurations and engineering-level issues to the designated AGCO parts or engineering contacts and track closure.
• Coordinate with parts operations for availability or order-status information within the agreed boundary.
• Identify recurring dealer questions and create candidate knowledge articles, catalog tips and SOP updates for AGCO SME approval.
• Participate in product, catalog, systems and process training, including shadowing and reverse knowledge transfer.
• Maintain high attention to detail, traceability and dealer communication throughout the case lifecycle.

📌 Parts Technical Support Specialist (India)
🏢 Tata Consultancy Services
📍 India