Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : IBM Db2
Valuable to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.




- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure seamless integration and support of business applications.
- Document troubleshooting steps and resolutions to build a knowledge base for future reference.
- Assist in the continuous improvement of support processes and tools to enhance efficiency.
- Provide guidance and support to junior team members to foster skill development and knowledge sharing.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in IBM Db2.
- Strong knowledge of database management, performance tuning, and query optimization.
- Experience in diagnosing and resolving complex software and system issues.
- Familiarity with monitoring tools and techniques to track system health and performance.
- Ability to analyze logs and system outputs to identify root causes of problems.
- Good communication skills to effectively collaborate with technica

📌 Application Support Engineer (Gurugram)
🏢 Accenture
📍 Gurugram