About the Role:

This role focuses on designing, selecting, implementing, and maintaining end-user computing (EUC) services and systems, including physical endpoints, operating systems, software tools, and integration management. The position provides functional leadership for EUC in APAC and partners closely with the Head of Group End-User Computing and the APAC Delivery Center to deliver reliable, efficient IT solutions to the business.
In collaboration with the Group End-User Computing team, the role is accountable for the full EUC lifecycle in APAC, including supplier management, regional implementation and maintenance governance, and 3rd-level escalation support. The role starts without direct reports and will build dedicated regional resources over time (including hiring and onboarding team members who will later report into the role).

Main Responsibilities:

END-USER COMPUTING SERVICE MANAGEMENT

• Evolve the services, technology & performance using both internal/external teams & suppliers

• Hands-on System administration of AD systems, SCCM, Intune, Windows OS, O365,



end point hardware & required security & compliance

• Define, monitor, optimise and trouble shoot system performance of all Workplace associated system infrastructure

• Implement, maintain and monitor compliance to security policies related to end-user computing workplace

• Transform the current Operational model ensuring the handover to the global onsite, level 1 service desk and level 2 support competencies

• Introduce automation to streamline processes and increase the user engagement experience

• Project and Change Management to drive the Technology evolution and adoption path

• Develop the Workplace service strategy and roadmaps

IT STRATEGY

• Support functional project teams to the identification of the End-User Computing systems needs in line with Group Projects and within given budgets.

• People management and development of team members skills and capabilities

• Act as a 3r

📌 IT CoE End-User Computing Manager (Pune)
🏢 Ferrero
📍 Pune