We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.
We connect. We inspire.
Pay Band: 5
Country/Location: Noida [country to be confirmed]
Department: English & Exams
Contract Type: Fixed Term Contract (FTC)
Contract Duration: 1 Year
Closing Date: 29 September 2026 , 11:59 PM (IST)
Work Schedule: This is a 24/7 on-site role with rotating shifts, including night shifts. The position offers two days off per week, which may not always fall on weekends. Flexibility and adaptability to a continuous shift-based environment are essential. There is no hybrid work arrangement for this position, and it requires working onsite five days a week.
Training & Assessment Requirement




Successful candidates will be required to complete mandatory process training and achieve the required pass mark in a competency assessment before undertaking independent production responsibilities. Support, coaching, and reassessment opportunities will be provided where applicable.
Role Description/Purpose
This role will deliver optimum floor support by mentoring, coaching and guiding team members, and by taking ownership for delivering an excellent customer experience. The Team Leader – Operations will be responsible for supervising, planning and managing functions relating to operations, with an important part of the role focused on supporting the operations leadership team in delivering effective and productive services.
Role Accountabilities
As a process expert, you will manage complex transactions and queries and handle escalations in coordination with senior leadership and stakeholders. This includes managing the applications linked to process inboxes and dealing with enquiries, drawing on expert knowledge of t

📌 Team Leader (Noida)
🏢 British Council
📍 Noida