Job Role - Intern - NDR Calling

Key Responsibilities:

1. NDR Calling & Customer Coordination
• Make outbound calls to customers whose orders have failed delivery attempts.
• Understand customer concerns and provide appropriate delivery-related support.
• Handle high call volumes with patience, politeness, and professionalism.

2. NDR Validation & Resolution
• Verify and validate courier NDR remarks against undelivered shipments.
• Coordinate with the Logistics team for re-attempts, address corrections, or customer instructions.
• Escalate delivery-related issues to the concerned team whenever required.

3. Calling Records & System Updates
• Maintain accurate call records and update the system with relevant remarks after every call.
• Ensure customer responses and delivery instructions are captured correctly.
• Follow defined daily calling targets and TAT for issue resolution.

4. RTO Reduction & Operational Support
• Follow up on pending NDR cases to support successful delivery attempts.
• Work closely with internal teams to reduce RTO and improve delivery success rate.




• Support the Logistics team in identifying recurring customer or delivery issues.

Key Traits Required
• Strong verbal communication and interpersonal skills.
• Patience, politeness, and a customer-focused attitude.
• Comfortable handling high call volumes and working in a fast-paced workplace.
• Good listening and problem-solving abilities.
• Strong attention to detail and accuracy in system updates.
• Proactive approach toward pending cases and closures.

Skills Required
• Fluency in Hindi and English.
• Basic computer literacy and typing skills.
• Basic knowledge of MS Excel / Google Sheets.
• Ability to manage multiple tasks and high call volumes.
• Customer service and communication skills.

Qualification
• Graduate in any discipline.
• Freshers and candidates with internship experience in customer support, calling, logistics, or ecommerce are welcome.

Work Experience: 0–1 year / Fresher

📌 Intern - NDR Calling (Noida)
🏢 Nutrabay
📍 Noida