Responsibilities
• Manage the WIAM intake queue for application onboarding, migration and change requests.
• Review and triage incoming requests based on established authentication and authorization (AuthN/AuthZ) patterns.
• Work with application and LOB teams to understand and refine IAM requirements.
• Support migration of applications to strategic enterprise authentication platforms.
• Coordinate change documentation, scheduling and implementation activities with relevant teams.
• Guide application teams through IAM onboarding and integration processes.
• Provide technical consultation on SAML, OAuth 2.0, OIDC, SSO, MFA and Identity Federation.
• Support implementation and enforcement of enterprise AuthN/AuthZ security controls.
• Troubleshoot intake and onboarding issues that cannot be resolved by Tier 1/Tier 2 support.
• Coordinate with IAM Engineering, Operations, Information Security, project teams and Change Management to ensure successful implementation.
• Create and maintain process documentation, runbooks, configuration guidance and troubleshooting procedures.
Requirements
• Solid understanding of Identity & Access Management (IAM) principles and technologies.
• Experience with enterprise IAM products and/or cloud identity platforms.
• Good working knowledge of SAML 2.0, OpenID Connect (OIDC), OAuth 2.0, LDAP and Kerberos.
• Experience with Single Sign-On (SSO), MFA and risk-based authentication.
• Understanding of Identity Federation concepts and common enterprise federation patterns.
• Authentication and authorization for REST APIs, microservices and SOAP services.
• IAM integration with Azure, AWS and/or Google Cloud.
• Enterprise directory and virtual directory technologies.
• Integration of IAM with identity provisioning and access attestation systems.