The IT Associate Analyst provides day-to-day application support and configuration across the Officeworks people technology stack. The role underpins how team members are hired, onboarded, trained, rostered, paid, and developed by supporting the core enterprise platforms (UKG/Kronos) and the integration points connecting them.

Operating across Success Factors, UKG/Kronos, or both stacks, the role ensures continuous platform stability, rapid incident triage, and accurate operational workflows. By managing day-to-day vendor relationships and delivering business-aligned configuration changes, the role maintains data integrity across cross-system interfaces while building shared coverage across the technology team.

Essential: Education: Tertiary degree in Information Technology, Business Information Systems, or a related field. Experience: 5-7 years of experience supporting and configuring enterprise people systems: UKG/Kronos Workforce Central. Platform Expertise: Hands-on configuration experience UKG/Kronos,



with depth in at least one platform and the capability and appetite to upskill in the second. Integration & Data Knowledge: Practical experience supporting HR/payroll system integrations, data reconciliation, and understanding middleware concepts Business Process Alignment: Practical understanding of core people processes (hire-to-retire, rostering, timekeeping, payroll) and how they translate into system configuration. Stakeholder & Vendor Engagement: Demonstrated ability to collaborate with business stakeholders, translate requirements into functional designs, and specify and review work from external vendors or implementation partners.
Preferred: Support Discipline: Proven background in IT Service Management (ITSM), root cause analysis, incident triage, and service level management using tools like Service Now. Knowledge in Success Factors and/or UKG Pro (Dimensions) highly desirable Industry Context: Retail or multi-site, award-covered workforce experience,

📌 It Associate Analyst (Bengaluru)
🏢 Officeworks
📍 Bengaluru