Site Reliability & Operations Engineer
About the Role:
At Abercrombie & Fitch, the Site Reliability & Operations Engineer is responsible for proactive monitoring, issue detection, operational health reviews, and incident analysis supporting our global e Commerce platforms. This role serves as an extension of the DSRE, DRE, and CDET teams, providing early-morning operational coverage from our Global Capability Center (GCC) in India.

The primary goal of this role is to identify and communicate potential issues before they impact customers, engineering teams, or business operations. Leveraging observability, monitoring, and incident management platforms, this engineer will review system health, investigate anomalies, and provide actionable insights to engineering teams.

This position reports to Devika and partners closely with Site Reliability Engineering (DSRE), Digital Reliability Engineering (DRE), Content Delivery & Engineering Tooling (CDET), and application delivery teams.

What Will You Be Doing:



Perform daily operational reviews of platform health across production and pre-production environments. Review Service Now incidents, alerts, and support queues and identify items requiring escalation or engineering follow-up. Monitor Dynatrace dashboards, alerts, and service health indicators for anomalies or degradation. Review Full Story dashboards and customer sessions to identify user experience concerns, checkout issues, and emerging trends. Analyze Splunk dashboards and logs to investigate application, infrastructure, and service anomalies. Provide proactive callouts for emerging issues through established communication channels. Review deployment activity and identify failures, anomalies, or trends requiring investigation. Support morning operational readiness reviews and communicate findings to DSRE, DRE, and CDET teams. Monitor critical e Commerce systems and identify early indicators of instability before customer impact occurs. Review operational dashboard

📌 Engineer, Site Reliability Operations (Bengaluru)
🏢 Abercrombie GCC India
📍 Bengaluru