As the Senior Operations Specialist, you will play key role in supporting sales growth through exceptional customer service, strong operational execution and optimized product availability across Cartier India's network.
Acting as the main operational contact for boutiques and partners, you will support all Cartier product categories and oversee stock availability, replenishment, order flows, invoicing, returns and stock movements.
As the Senior Operations Specialist, you will contribute to business performance and uphold Cartier’s image by ensuring accurate, responsive and reliable operational support.
Reporting to the Operations Manager for Cartier India, you will work closely with Commercial, Supply Chain, Finance, Warehouse, IT and Maison Headquarters to resolve issues, improve processes and ensure a high level of service across the network.
What Will Be Your Mission
Customer and Network Support
• Act as the main operational contact for boutiques and partners on stock availability, replenishment, returns and stock movements.
• Represent Cartier Operations through excellent communication, collaboration and service.
• Respond to operational inquiries within the defined 48-hour service level.
• Provide explicit guidance on operational processes, systems and tools.
• Build strong relationships with internal stakeholders and external partners.
Operational Excellence
• Monitor orders and shipment schedules to ensure the best possible delivery lead times.
• Work closely with Maison Headquarters, Warehouse, Finance, Supply Chain and other departments to identify and resolve risks or delays.
• Ensure novelties are dispatched on time and in line with agreed launch plans.
• Monitor order integration and replenishment flows to support accurate and timely invoicing.
• Escalate operational bottlenecks and contribute to improving end-to-end flows.
• Follow up on system incidents and support their timely resolution in collaboration with relevan
📌 Senior Operations Specialist – India
🏢 Cartier
📍 India
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