About the role
We're looking for a Staff Software Engineer to set technical direction across multiple teams and raise the bar for how we build real-time voice AI. You'll own our hardest cross-cutting problems: the architecture of a platform that runs in live conversations, reliability and latency at production scale and developer velocity across our Desktop App, SDK, Voice Gateway and Portal.
As Sanas expands beyond contact centers into telecom, enterprise communication and custom voice products, your architectural decisions will shape how the platform scales.
This is a senior individual contributor role, not a management track. You'll stay hands-on in the code while multiplying the impact of the engineers around you.
What you'll do
• Set technical direction. Define and drive architecture across our client (Desktop App / SDK), gateway and cloud backend systems. Balance near-term customer delivery against long-term scalability as we move from contact centers into telecom and enterprise.
• Own real-time performance. Treat end-to-end latency, audio quality,
CPU and memory footprint and uptime as first-class requirements. Our products run live on customer calls, where regressions are immediately audible.
• Lead cross-team initiatives. Take ambiguous, high-impact problems that span the SDK, backend, ML inference and DevOps teams, turn them into explicit plans and see them through to production.
• Stay hands-on. Write and review production code, prototype new approaches and dig into the hardest bugs across the client, backend services and deployment layers.
• Make decisions visible. Write design docs and architecture decision records that explain the reasoning behind technical choices.
• Raise the bar. Establish and model best practices for code quality, testing, observability, security and operational excellence.
• Mentor and grow engineers. Coach senior and mid-level engineers and help shape how we interview and level technical talent.
• Partner beyond engineering. Work