Job Purpose:

The Senior
Director, Operations is responsible for leading operational excellence across
the India Shared Service Center (SSC), ensuring consistent, high-quality
service delivery across all functions. This role oversees the SSC operating
model, workforce planning, performance management, quality, and continuous
improvement while partnering closely with the Managing Director to execute the
SSC strategy.

The Senior
Director leads the operational leadership team and ensures standardized
execution, scalable processes, and operational discipline across the
organization.

Key
Responsibilities:

· Operational Excellence: Lead day-to-day operational performance across all SSC service
lines, ensuring consistent execution, productivity, and service quality.

· Service Delivery Leadership: Oversee the Directors responsible for US and International
Operations, ensuring delivery against established service levels and business
objectives.

· Performance Management: Establish and monitor operational KPIs, productivity metrics,
quality standards,



and capacity utilization across the SSC.

· Workforce Planning: Partner with HR, Finance, and operational leaders on workforce
planning, organizational capacity, hiring priorities, and resource allocation.

· Operating Model & Governance: Develop and institutionalize standardized operating
procedures, service delivery governance, escalation processes, and
cross-functional operating rhythms.

· Continuous Improvement: Drive process optimization, workflow standardization, automation
opportunities, and operational best practices across all functions.

· Leadership & Coaching: Lead, coach, and develop operational leaders while fostering
accountability, collaboration, and operational excellence.

· Executive Reporting: Prepare operational reporting, executive dashboards, capacity
analysis, and performance updates for SSC leadership.

Requirements
Required
Qualifications:

· Minimum 10+ years of experience
leading large-scale shar

📌 Senior Director Operations (India)
🏢 Anderson Global
📍 India