• Experience as Process Trainer – minimum 12 months on paper is mandatory
• Strong operational knowledge of International BPO processes
• Voice / Chat experience will be considered
• Excellent communication and presentation skills
Required Candidate profile
• Process Training & New Hire Induction
• TNI / TNA
• SOP development and implementation
• Training reports & MIS
• SLA adherence & performance tracking
• Attrition & Shrinkage metrics
Perks and advantages
Only WhatsApp your cv at (phone hidden)
📌 Process Trainer (Navi Mumbai)
🏢 MYWHY
📍 Navi Mumbai
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