Prepare forecasting & workforce plans based on business volumes
Develop staffing requirements considering AHT, shrinkage, occupancy and service levels
Prepare agent schedules, shifts and weekly-off plans
Identify staffing gaps & recommend hiring
Required Candidate profile
Coordinate with Operations, Recruitment and HR for manpower requirements
Prepare WFM MIS, dashboards and management reports
Support capacity planning for ramp-ups, seasonality & business fluctuations
📌 WFM Planner (Delhi)
🏢 MYWHY
📍 Delhi
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