- Handle customer inquiries, complaints, and feedback via phone calls in a skilled and courteous manner.
- Resolve customer issues promptly and efficiently while maintaining high levels of accuracy.
- Provide product information, troubleshoot problems, and escalate complex cases to senior team members when necessary.
- Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
Job Requirements :
- 0-5 years of experience in international voice process or similar industry (BPO/Call Centre).
- Strong communication skills with excellent verbal fluency in English language.
- Ability to work on US process/US voice process knowledge preferred but not mandatory.
📌 Customer Service Executive (Noida)
🏢 TP
📍 Noida
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