Roles and Responsibility

- Develop and implement comprehensive training programs to enhance employee skills and knowledge.
- Conduct needs assessments to identify training gaps and develop targeted solutions.
- Collaborate with cross-functional teams to align training objectives with business goals.
- Design and deliver engaging and interactive training sessions.
- Evaluate the effectiveness of training programs and recommend improvements.
- Manage and maintain accurate records of training activities and participant feedback.

Job Requirements

- Proven experience in training and development, preferably in a similar industry.
- Excellent communication, presentation, and interpersonal skills.
- Robust analytical and problem-solving skills with attention to detail.
- Ability to work independently and as part of a team.
- Experience with CRM/IT enabled services/BPO is desirable.
- Strong understanding of adult learning principles and instructional design methodologies.

📌 Assistant Manager – Training - International (New Delhi)
🏢 TP
📍 New Delhi