The Head of Mall oversees the strategic direction, operational management, commercial performance, and guest experience of [Pacific Mall].
Key Responsibilities
- Leasing & Tenant Relations: Partner with leasing teams to optimize tenant mix and minimize vacancy. Manage senior tenant relationships, key lease renewals, and fit-out approvals.
- Property & Technical Operations: Oversee facilities management, MEP maintenance, security, cleaning, and parking. Manage third-party vendors against strict SLAs and enforce safety, security, and compliance protocols.
- Marketing & Customer Experience: Oversee marketing, events,
and loyalty programs to drive footfall and retailer sales. Continuous improvement of the overall visitor experience.
- Team Leadership: Manage and develop cross-functional heads across operations, technical services, tenant management, and marketing.
Qualifications & Experience
- Education: Bachelors degree in Business, Real Estate, Facilities Management, or related field (MBA preferred).
- Experience: 10+ years in commercial real estate or retail management, with 5+ years leading full-scale shopping mall operations.
📌 Mall Head (New Delhi)
🏢 Pacific Development Corporation
📍 New Delhi
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