- Handle customer inquiries and resolve issues via phone calls, emails, or chats in a timely and professional manner.
- Process transactions, answer questions about products/services, and provide solutions to customers' concerns.
- Maintain accurate records of all interactions with customers using CRM software.
- Escalate complex issues to senior team members or supervisors when necessary.
Job Requirements :
- 0-3 years of experience in BPO/Call Centre workplace.
- Strong communication skills for handling international voice process (US process).
- Proficiency in processing international processes (BPO) with attention to detail.
📌 Customer Service Executive (Delhi)
🏢 iEnergizer
📍 Delhi
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