- Handle inbound calls from customers to resolve their queries and concerns in a timely and skilled manner.
- Process customer orders, answer questions about products/services, and provide solutions to issues through effective communication skills.
- Identify opportunities for upselling/cross-selling of relevant products/services to increase revenue growth.
- Maintain accurate records of all interactions with customers using CRM software.
Job Requirements :
- 0-0.6 years of experience in BPO/Call Centre environment or related field.
- Excellent English language proficiency (written & spoken) with ability to communicate effectively over phone lines.
- Strong understanding of international voice process procedures and protocols.
- Ability to work on rotational shifts including evenings, nights, weekends, holidays as per business requirements.
📌 Customer Support Executive (Noida)
🏢 FIS
📍 Noida
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