Immediate Hiring for US Healthcare || AR Medical Billing Team Lead(Voice)

Location: Chennai

Shift - US Shift

Experience - 5 to 8 years

Designation - Team Lead

Role Summary:

Apply healthcare RCM expertise to ensure work is completed accurately, identify root causes of recurring denial issues, and support continuous improvement using operational reporting.

RESPONSIBILITIES:

- Responsible for the day-to-day management of 7- 25 front level employees
- Adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction
- Minimize errors/feedback and increase first touch resolution through effective coaching, support, supplemental training and understanding of departmental procedures to maximize utilization of resources
- Analyze healthcare RCM performance data to identify trends in AR calling outcomes and denial patterns
- Own AR calling and denial management workflows for complex cases, ensuring timely and accurate completion
- Review denial reasons, supporting documentation, and process steps to determine corrective actions
- Coordinate with internal stakeholders to resolve issues, reduce delays, and minimize rework
- Identify root causes for recurring denial themes and recommend process improvements
- Report on operational metrics and escalation trends for performance tracking
- Use AI-enabled assistance (summarization, anomaly detection) to improve speed and consistency
- Provide feedback on performance,



monitoring attendance, leave requests, ensure accuracy of hours worked and adherence to company policies and procedures
- Recommend and/or make decisions in personnel related matters (Attrition, disciplinary actions, and terminations).
- Assist with attendance documentation, weekly timesheet validation and schedule adherence.
- Monitor and adjust staffing levels to ensure service levels are being met with continued focus on exceeding performance requirements.
- Act as point of contact for escalated account issues or problems that occur by directly responding to escalated calls from customers
- Timely response to mails

SKILLS AND COMPETENCIES

- Microsoft Office (Excel and PPT Preferred)
- High proficiency in communication (Written and spoken)
- Focuses on delivering a positive customer experience
- Proven leadership experience. Should be a team player.
- Understanding of RCM concepts (claims workflow, denial drivers, resolution steps)
- Experience with SOPs and quality standards
- Ability to analyze trends and recommend improvements
- Solid communication and stakeholder coordination skills

FORMAL EDUCATION AND EXPERIENCE

- Bachelors degree in any stream and progressive work experience in Healthcare RCM
- 5-8 years of overall experience

Note:

- Looking for candidate with an immediate to 45-day notice period.
- Candidates must have complete set of relieving/Experience letters from all previous employers

📌 Immediate Hiring || Medical Billing Team Lead (Voice) - Chennai
🏢 HCLTech
📍 Chennai