It's a customer experience support role-focused on handling customers after onboarding and managing their queries, cases, and overall relationship, mainly through routine administrative and operational tasks.
Responsibilities
- Managing customer interactions across channels and ensuring timely resolution of queries
- Handling customer cases efficiently and maintaining accurate updates
- Supporting customer onboarding and maintaining robust customer relationships
- Managing contracts, resolving disputes, and ensuring service quality
- Performing day-to-day administrative and operational tasks as per defined processes
- Following standard procedures and ensuring smooth execution of tasks
- Escalating complex or non-routine issues to senior team members
- Collaborating with internal teams to support overall customer experience.
Requirements
- Experience: 2-5 years experience
- Work Shift: Night shift (6:00 PM-3:00 AM)
- Work Type: 5 days work from Office
- Education: Graduation is mandate