Roles and Responsibility

- Conduct thorough quality audits to ensure compliance with industry standards and company policies.
- Develop and implement effective quality control processes to enhance customer satisfaction.
- Collaborate with cross-functional teams to identify areas for improvement and implement changes.
- Analyze data and trends to identify patterns and opportunities for quality improvement.
- Provide coaching and feedback to team members to improve performance and adherence to quality standards.
- Develop and maintain quality metrics and reports to track performance and progress.

Job Requirements

- Proven experience in quality analysis and assurance, preferably in a BPO or IT-enabled services setting.




- Strong knowledge of CRM systems and processes, with excellent analytical and problem-solving skills.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Ability to work in a fast-paced environment, focusing on attention to detail and delivering high-quality results.
- Strong understanding of quality management principles and practices, including ISO standards.
- Experience working with international clients or teams, demonstrating cultural sensitivity and adaptability.

📌 Quality Analyst - International (Chennai)
🏢 TP
📍 Chennai