Roles Responsibilities
- Handle inbound phone and chat interactions confidently and collaboratively.
- Understand customer needs quickly, uncover sales opportunities, and guide customers through the next best action.
- Close sales by explaining Microsoft hardware and software benefits, clarifying objections, and building trusted-advisor credibility.
- Schedule follow-ups based on purchase intent and agree transparent next steps with customers.
- Capture Voice of Customer and Voice of Business feedback for continuous improvement.
Technical Requirement
- Proven sales orientation, ideally with at least two years of Pre-sales or Tele-sales experience.
- Experience with consumer customers preferred, with 3C product experience an advantage.
- Native or near-native proficiency in the supported language and strong market cultural awareness.
- Strong verbal and written communication skills, including typing proficiency of approximately 55 WPM in English or equivalent local language.
- Good understanding of applications, CRM/sales tools, Microsoft products, hardware solutions, and primary competitors.
Additional ResponsibilityTotal Exp - 2-4 Years
Education - Any Graduate
Location - Bangalore/Hyderabad
Shifts - Night Shifts (24/7 - Flexible shifts)
Educational RequirementGraduate
Preferred SkillsCustomer Service
Service LineBPO Service Line