Role: Senior Analyst Senior support Manager
Domain: Banking Operations
Salary: Up to 10 LPA
Shift: US Shift
Work Mode: Hybrid
Working: 5 Days | 2 Days Off
Key Responsibilities
- Manage day-to-day client communication and stakeholder relationships.
- Handle banking operations activities with a strong focus on accuracy, compliance, and timely resolution.
- Coordinate with internal teams and external stakeholders to resolve operational issues.
- Manage client escalations and ensure effective resolution within agreed timelines.
- Track operational requests, transactions, and service-related activities.
- Prepare MIS reports, operational dashboards, and performance updates for stakeholders.
- Ensure adherence to SOPs, SLAs, risk controls, and banking processes.
- Identify process gaps and support continuous improvement initiatives.
- Maintain strong relationships with key stakeholders and ensure high-quality service delivery.
Requirements
- Experience in Banking Operations / Financial Services / BFSI.
- Strong Client Handling & Stakeholder Management skills.
- Valuable understanding of banking operations and transaction processes.
- Excellent communication and problem-solving abilities.
- Comfortable working in US shifts.
- Ability to manage escalations and multiple priorities effectively.
Looking for candidates who can combine strong banking operations knowledge with excellent client and stakeholder management skills.
Interested candidates can share their updated resume to apply.
Nithin -(phone hidden)
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📌 Hiring For BFSI/ Stakeholder Management/ US Banking- 10LPA (Bengaluru)
🏢 Rivera Manpower Services
📍 Bengaluru
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