Support and administer the Workday HCM platform for a global enterprise. Responsible for incident resolution, service requests, configuration support, troubleshooting, and user assistance across Workday HCM modules.
Key Responsibilities
- Provide L1/L2 support for Workday HCM incidents and service requests.
- Troubleshoot employee data, absence, approvals, security, and business process issues.
- Manage tickets through ServiceNow and ensure SLA compliance.
- Perform configuration changes, testing, and validation in Workday.
- Coordinate with HR, Workday Integration, and business stakeholders.
- Create and maintain KB articles, SOPs, and support documentation.
- Support continuous improvement and shift-left initiatives.
Required Skills
- 3+ years of Workday HCM support experience.
- Strong knowledge of Core HCM, Absence Management, Security, and Reporting.
- Experience with ServiceNow ticket management.
- Valuable analytical, troubleshooting, and communication skills.
- Ability to work independently in a managed services environment.
- Workday certification preferred.