Job Summary

Overview The Associate - Business Operations (L2) provides day-to-day operational support to client-facing teams and helps manage the project lifecycle and pipeline.

The role coordinates with project leadership and internal functions, including Staffing, Billing and Collections, Deal Administration, and Finance, to support accurate reporting, timely execution, and effective issue resolution.

The ideal candidate is detail-oriented, analytical, adaptable, and comfortable managing multiple priorities in a fast-paced environment.

A willingness to adopt AI-enabled ways of working is essential; hands-on experience with AI agents will be an advantage.

Responsibilities

- Perform standard operational tasks for an account or a group of small accounts with appropriate oversight.
- Liaise with internal teams, including Staffing, Collections, Invoicing, and Client Finance.
- Maintain timely and accurate updates in key reports and systems.
- Identify operational or financial challenges, collaborate on resolutions, and escalate issues promptly when required.
- Coordinate and support month-end, quarter-end, and year-end closing activities for assigned accounts.
- Provide ad hoc reports and data as needed.
- Update the Operations Dashboard and facilitate reviews for assigned clients and Client Partners.
- Create and maintain trackers and support occasional ad hoc reporting requirements.
- Perform basic Excel tasks using formulas and straightforward logical functions, with appropriate oversight.




- Coordinate with project leadership and internal teams such as Finance, Staffing, Billing, and Collections.
- Build and maintain effective working relationships with delivery teams and, where applicable, client operations teams.
- Engage stakeholders clearly and ensure shared understanding to support effective decision-making.
- Risk Management: Understand how collections, contracts, invoicing, and revenue tracking affect the wider business. Identify associated risks and proactively escalate them to the Track Lead or Manager.
- Prioritize tasks effectively based on changing business needs.

Qualifications

- Attention to detail, structured problem-solving, creative thinking, learning agility, multitasking, stakeholder coordination, and clear communication
- Project Management Office (PMO) and operations
- Comfort with AI-enabled ways of working; practical experience with AI agents is an advantage
- 2-4 years of relevant experience
- MBA in Finance, or a graduate/postgraduate qualification in Commerce

Note

A Tip from the Hiring Manager: This is a job for the curious, make-things-happen kind of person. Someone who thinks like an entrepreneur and can motivate and move their team to achieve and drive impact.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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