Role & responsibilities

- Lead and manage the Windows Operations team and ensure effective day-to-day operations.
- Plan and allocate work based on priorities and business requirements.
- Act as the escalation point for critical production incidents and complex infrastructure issues.
- Lead Incident, Problem, and Change Management activities.
- Coordinate with Network, Storage, Virtualization, Application, Cloud, and other technology teams.
- Manage major incidents and ensure timely resolution within agreed SLAs.
- Review technical changes, implementation plans, risks, and rollback plans.
- Mentor team members and conduct technical knowledge-sharing sessions.
- Monitor team performance and ensure operational standards are followed.
- Maintain operational procedures, documentation, and troubleshooting guides.
- Identify recurring issues and drive permanent solutions.
- Drive process improvement, standardization, and automation initiatives.
- Participate in customer and stakeholder meetings.
- Provide technical guidance and escalation support for Windows Server issues.
- Provide technical oversight for VMware and OLVM environments.
- Review migration plans, dependencies, risks, downtime requirements, validation, and rollback plans.
- Support Windows patching, Failover Clustering, DNS,



and infrastructure troubleshooting.
- PowerShell automation and infrastructure scripts.
- Support monitoring and performance-related troubleshooting.

The candidate should be capable of leading migration activities, coordinating multiple teams, identifying risks and dependencies, and acting as the technical escalation point during migration.

Required Skills

Leadership & Operations

- Experience leading a Windows or Infrastructure Operations team.
- Solid Incident, Problem, and Change Management experience.
- Experience handling critical production incidents.
- Strong stakeholder and cross-functional team coordination.
- Good communication and escalation management skills.
- Experience mentoring and developing engineers.
- Ability to manage priorities and deliver within SLA.
- Strong ownership and decision-making skills.

Technical Skills

- Windows Server Administration & Troubleshooting
- VMware
- OLVM
- Windows Patching
- Windows Failover Clustering
- PowerShell & Automation
- DNS
- Basic Networking
- Production Infrastructure Support

Good to Have

- LogicMonitor
- Catchpoint
- BlueCat DNS
- AWS Route 53
- Dell OpenManage Enterprise
- HP iLO
- Infrastructure Automation

📌 Windows System Engineer (Bengaluru)
🏢 Aziro
📍 Bengaluru