- Review job cards, technician notes, diagnostic codes, and customer history to verify warranty eligibility.
- File and submit daily or weekly warranty and free-service claims via the OEM's Dealer Management System (DMS)
- Investigate reasons for claim rejections, queries, or debit notes raised by the manufacturer.
- Rectify technical or paper documentation and resubmit claims promptly.
- Tag replaced parts with repair order (RO) numbers, vehicle details, and replacement dates.
- Maintain the warranty scrap/defective parts room in audit-ready condition and manage parts returns or disposal as per OEM guidelines.
- Coordinate with the accounts team to track credit notes, warranty payments, short-payments, and aging reports.
- Monitor goodwill warranty cases and special campaigns/recalls.
- Prepare documentation for internal and OEM-led warranty audits.
- Train floor supervisors and service advisors on proper claim pre-checks to prevent unauthorized replacements.
Salary: Best in the industry Location: Kadappakada, Kollam.
Pay: ₹12,000.00 - ₹20,000.00 per month
Benefits
- Cell phone reimbursement
- Versatile schedule
- Life insurance
- Provident Fund