Responsibilities

- Receive, review and own dealer service cases through the approved case-management channel.

- Validate case details, machine information, symptoms, prior actions and available diagnostic evidence before troubleshooting.

- Diagnose tractor service and repair issues using approved service manuals, diagnostic tools, historical cases and technical knowledge.

- Guide dealers and technicians through structured fault isolation and repair steps within the authorized support scope.

- Record diagnostic steps, findings, actions and resolution clearly in Salesforce or the designated case platform.

- Maintain case quality and completeness, and escalate complex cases with a structured technical history to the next support level or AGCO retained authority.

- Coordinate with Parts Technical Support when resolution requires part identification, fitment, supersession or availability confirmation.

- Participate in knowledge transfer, shadowing, reverse-shadowing, certification and product-immersion activities.

- Convert repeatable case learnings into candidate SOPs, troubleshooting guides and knowledge articles for AGCO SME validation.

- Support dealer callbacks and communicate technical guidance clearly,



professionally and with customer focus.

- Hands-on experience in tractor, agricultural equipment, automotive, construction equipment, commercial vehicle or heavy-equipment service/product support.

- Robust understanding of mechanical systems and service diagnostics, preferably engines, transmissions, driveline, hydraulics, electrical/electronic systems or vehicle controls.

- Experience dealing with dealers, workshops, field-service teams, technicians or customers on technical issues.

- Ability to apply structured troubleshooting, root-cause analysis and evidence-based fault isolation.

- Comfort reading service manuals, technical bulletins, wiring diagrams, parts information and diagnostic reports.

Experience creating troubleshooting procedures, technical reports, failure-analysis summaries or knowledge content.

- Understanding of emission systems, onboard diagnostics, telematics, calibration or software-assisted diagnosis is an

- Good case documentation, follow-up discipline and escalation judgement.

- Strong spoken and written English for dealer interaction and case notes

📌 Walkin Drive _Service Technical Specialist_Pune (Pune)
🏢 Tata Consultancy Services
📍 Pune