Wipro is hiring for US HR Operations- Immediate to 30 days' notice

Walkin drive on -14th Oct 2026

Time: 10:30am-12:30pm

Designation- Associate

Roles & Responsibilities:

- Excellent communication skills are mandatory.
- Fielding all incoming help requests from clients via Chat or emails in a courteous manner.
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
- Follow standard processes and procedures to resolve all client queries.
- Resolve client queries as per the SLAs defined in the contract.
- Maintain logs and records of all customer queries as per the standard procedures and guidelines.

Service Agreement -Applicable for 1 year (Mandatory)

Shift timings- Fixed evening shift (5 days working). Saturdays & Sundays are fixed off





Transport- Both Way transport will be provided.

Education Skills- Any graduate - BA, B.Com, B.Sc. (Non-Technical), MA, M.Com, part time MBA, PGDM.

All 6 semester original mark sheets in hard copy are mandatory

Work Location- Tower 2 Candor Techspace sector-48, Gurugram

Role: Back Office Operations, Industry Type: BPM / BPO, Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: Back Office Education UG: B.Sc in Any Specialization, B.Com in Any Specialization, BFA - Bachelor of Fine Arts in Any Specialization, B.B.A. / B.M.S. in Any Specialization, B.A - Bachelor of Arts in Any Specialization Key Skills Skills highlighted with ‘‘ are preferred keyskills Backend OperationsBPO Backoffice Communication SkillsBPO Non VoiceEmail SupportBackendBackend ProcessNon Voice ProcessNon VoiceData EntryEmail ProcessChat Process

📌 Walk-in || Wipro is hiring For US HR Operations- Associate (Mumbai)
🏢 Wipro
📍 Mumbai