1. Student Counselling: Counsel prospective students and parents regarding available courses, eligibility criteria, course duration, fees, and career opportunities.
2. Enquiry Management: Handle enquiries received through phone calls, emails, walk-ins, social media, and online platforms.
3. Admission Process: Explain the admission procedure, application requirements, eligibility criteria, and important deadlines.
4. Lead Follow-up: Follow up with prospective students regularly to convert enquiries into confirmed admissions.
5. Application Processing: Collect, verify, and maintain students application forms and required documents
Excellent communication and counselling skills. Good interpersonal and convincing skills.
Strong follow-up and lead-conversion abilities.
Basic computer knowledge and proficiency in MS Office or CRM software.
Positive organisational and time-management skills.
Ability to work towards admission targets.
Professional telephone etiquette and customer service skills.
For a college admission counsellor: The role should particularly focus on course counselling, eligibility verification, student and parent coordination, document collection, and converting admission enquiries into confirmed admissions.