Billing Operations:

- Assist in the preparation and issuance of bills, receipts.

- Ensure all billing procedures are conducted in accordance with the hospital's Standard Operating Procedures (SOPs).

- Maintain and submit deposited cash, cards and credit slips promptly to finance department.

Communication & Coordination:

- Handle incoming calls from both internal and external customers, directing them appropriately.

- Provide transparent directions to patients, guiding them to their respective departments or consultation areas.

- Address patient inquiries with empathy and professionalism, ensuring a positive first impression.

- Liaise effectively with doctors and other hospital staff to facilitate smooth patient flow and resolve any billing-related issues.

Shift Management:

- Open and close shifts at the designated counter, ensuring all tasks are completed and records are updated accordingly.

- Monitor and report any discrepancies or issues encountered during the shift to the supervisory team.

Customer Satisfaction:

- Demonstrate proactive cooperation and a solution-oriented approach in all patient interactions.

Strive to achieve high levels of customer satisfaction by addressing concerns promptly and efficiently.

📌 Walk-in || OP/IP Billing - Patient Care Services (Gurugram)
🏢 Medanta
📍 Gurugram