Job Title: Customer Support Associate International Voice Process
Location: Gurugram
We are hiring enthusiastic and customer-focused individuals for our International Voice Process. Both freshers and experienced candidates are welcome to apply.
Mention HR Antony on your resume.
Key Responsibilities:
- Handle inbound and outbound customer calls professionally.
- Resolve customer queries and provide accurate information.
- Deliver exceptional customer service and ensure customer satisfaction.
- Follow process guidelines and quality standards.
- Accurately document customer interactions in the system.
- Meet productivity and performance targets.
Eligibility Criteria:
- Education: 12th Pass and above.
- Experience: Freshers and experienced candidates can apply.
- Good verbal communication skills in English.
- Basic computer proficiency.
- Willingness to work in rotational shifts.
Benefits:
- Two-way cab facility provided within a 40 km radius of the Firstsource office. (No cab charges)
- Opportunity to work in a dynamic international process.
- Growth opportunities and learning opportunities.
Selection Process
1.
Berri Connect (AI Screening Call)
2. Candidate Registration
3. HR Interview
4. Mastermind Ai Assessment
5. Operations (Final Round)
Location
Firstsource Solutions Ltd
9th Floor, Building 4, Candor TechSpace
Sector 48, Gurugram, Haryana - 122018
Google Location - https://maps.app.goo.gl/FT4vBgvaP9Tt5YV88
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.
📌 Walk-in Drive at Firstsource - 3rd and 4th July (Friday and Saturday) (Gurugram)
🏢 Firstsource
📍 Gurugram
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